2019-11-19 through 2019-11-25 - The Drum Server hosting a number of customers suffered a major drive malfunction. We are in process of recovering the data and renabling the server on new hardware.
We are happy to report that all drive content on the Drum Server has been copied to its new home, and that backups are avalable upon request.
Sites are slowly being re-enabled as we copy the Database content back onto each account manually, and validate each site. Work continues.
Work continues for individual accounts. We are reloading the MySQL Databases, and re-enable accounts.
For some accounts we will be updating their DNS directly at the Domain Provider (OpenSRS) to ensure future redundancy.
A full Root Cause Analysis, steps taken and more will be available on our main site SmartHostPlan.com once we have fully recovered all customers affected by the Drum Server Drive Crash.